Frequently Asked Questions regarding your Santa Bookings

  • How do I book Tickets for the trains?
  • How busy are the trains?
    • Each train has a limited number of child places available, to help Santa be able to spend enough time with the children – so remember that seats are limited
    • Traditionally, the closer to Christmas itself, our trains are busier – and our 15:30 Departure is normally one of the busiest of the day
    • If you would prefer a quieter experience, a limited number of compartments are available on each train, each holding a maximum of 8 people
  • Will it be cold?
    • The weather will play a big part in this, but do be aware that our main museum exhibit hall is not heated due to ventilation requirements – and you will need to wait in the museum hall before boarding your train, so we recommend everyone wraps up appropriately
    • Our trains are steam heated – but do be aware that on occasion the first train of the day may be a little cooler whilst the system warms up
  • Can I choose where to sit?
    • All seats need to be pre-booked, and this is done when initially making your reservation
    • Our trains have four passenger carriages, one of which is a compartment coach
    • The other 3 carriages are made up of a number of tables seating four people
    • Seats marked in grey are already booked
    • Available seats are shown in maroon
    • When you hover the cursor over the seat in question, it will also display a table number – you will also see the grey outline of the tables
    • For each seat you click on, you will be asked to enter the ticket type required for the occupant of that seat

  • Do your trains have wheelchair access?
    • The carriages we’re able to use date from the 1950s and most doors on the train are not wide enough to accomodate wheelchair entry.  We do have ramped access to the guards area in one carriage, where passengers can ride, but for everyone’s awareness, this area of the train is not heated, so please do wrap up on cold days.
  • What if I need to amend our travel dates?
    • After making your booking, if an amendment is required you can cancel the booking and obtain a voucher for the value, and use that voucher code to re-book on an alternate train – just check first whether there’s enough space available
    • We are not able to amend your bookings on your behalf
  • What if I’m no longer able to travel & need to cancel
    • We are unable to offer refunds on any pre-booked travel – however, if you’re not able to re-book an alternate train during the Santa Season, if you obtain a voucher code after cancellation, this can be used to book travel on our 2025 services when published – so keep your voucher code safe and check out our 2025 event list in the New Year